Support Specialist

We are Core5, a gamedev company focused on Black Deck - a hybrid-core RPG card battler featuring original mechanics, easy onboarding, and deep long-term gameplay.

We are looking for a Support Manager who will not just respond to players, but conduct in-depth issue investigations, work with game data, and collaborate with the development team.

This is a hybrid role at the intersection of support and the technical team. It is important not only to communicate effectively but also to understand the root causes of incidents in order to assist our players.

Join us and dive into the heart of hybrid-core game creation!🚀

Над чим працювати?

• Назва проекту(ів): BlackDeck
• На якій стадії проект(и)? Global Release
• Жанр: Настільні/Карточні, Рольові
• Платформи: Mobile

На які завдання (обов'язки)?

• Handle player inquiries and conduct investigations into complex cases

• Analyze logs and database data

• Use internal tools (Unity editor tools) to review accounts and adjust data

• Work with server-side commands (granting rewards, profile adjustments, guild invitations, bans, etc.)

• Collaborate with development and QA teams on bug reports

• Participate in managing the Discord community, prepare announcements and changelogs for players

• Collect and structure user feedback

• Update the game knowledge base — FAQ, guides, and internal instructions

Якого професіонала шукаємо?

• At least 1 year of experience in technical support (GameDev preferred)

• Strong communication skills across diverse users, including in challenging situations

• Experience working with ticketing systems

• Experience investigating complex cases (not just communication, but root cause analysis)

• Ability to analyze logs and structure information

• Basic understanding of client-server architecture

• Technical mindset and attention to detail

• Willingness to work with game data

• Upper-Intermediate English or higher

What is nice to have?

• Experience in GameDev

• Experience working with Unity

• Basic SQL knowledge

• Experience with admin tools or internal dashboards

• Experience moderating gaming communities (Discord, Reddit, etc.)

• Understanding of game mechanics and live-service projects

Які умови і бонуси?

• 20 paid business days of vacation

• Flexible public holidays (10 days per year)

• Unlimited sick days paid at 80%

• Fully remote work

• Company events/team-building activities