Head of CRM-Retention - iGaming

Nad czym pracować?

• Nazwa projektu (ów): Gambling/Betting product
• Gatunek: Kasyno

Na jakie zadania (obowiązki)?

✔ Develop and implement innovative CRM strategies focused on player retention
✔ Design, test, and optimize high-impact campaigns (email, push notifications, SMS, bonus programs)
✔ Analyze player behavior and effectively segment audiences to drive engagement
✔ Manage retention metrics (LTV, Churn Rate, ARPU, etc.), deliver daily reports, set actionable goals, and achieve them
✔ Collaborate closely with creative and product teams to ensure aligned strategies
✔ Oversee call center operations to maintain top-tier customer experience
✔ Stay ahead of industry trends and engagement mechanics to enhance player satisfaction

Jakiego specjalisty szukamy?

🔹 At least 2 years of experience in CRM/Retention within iGaming
🔹 In-depth understanding of the iGaming market, bonus systems, and loyalty mechanics
🔹 Strong experience with CRM systems and data-driven decision-making
🔹 Proficiency in analyzing data, generating reports, and forecasting
🔹 Fluent in English (B2+), with Spanish or Portuguese as a plus to engage our diverse LATAM audience
🔹 Preferably located in LATAM countries or Western Europe.

Dlaczego u nas przyjemno pracować ?

✔ Competitive salary and performance-based incentives
✔ Work with a passionate, fast-growing team in a thriving iGaming startup
✔ Fully remote role, giving you the flexibility to work from anywhere
✔ Rapid growth potential in the iGaming and marketing sectors
✔ A chance to build your own team and lead impactful projects
✔ Be part of the exciting expansion of an innovative brand in the booming Latin American market!