Gaming Facility Operations Assistant

Ascend Esport is Dubai’s premier esports academy, dedicated to training future champions and fostering a thriving gaming community. We provide a holistic approach to esports, blending professional coaching, player development, and wellness to create well-rounded gamers.

Our Key Initiatives:

• Esports Academy & Training – Personalized coaching for players of all skill levels in games like Valorant, Rocket League, and League of Legends.

• Competitive Tournaments – Organizing and preparing players for local and global competitions.

• Wellness & Performance – Integrating physical and mental wellness into gaming for peak performance.

• Streaming & Content Creation – Helping players build their personal brands and engage with audiences.

• Esports Career Development – Offering courses and workshops in coaching, team management, and game analytics.

With world-class facilities, expert coaching, and cutting-edge technology, Ascend Esport is shaping the future of competitive gaming in the UAE and beyond.

For which tasks (responsibilities)?

We are looking for a Gaming Facility Operations Assistant to assist in managing daily operations, tournaments, and customer experience. The ideal candidate must be fluent in Arabic, have previous experience in a UAE gaming facility, and possess strong esports and gaming knowledge. 

Key Responsibilities: 

• Operations & Maintenance 

• Oversee daily activities, ensuring all gaming stations and equipment are functional. 

• Assist with customer inquiries, registrations, and memberships. 

• Maintain hygiene, safety, and compliance with venue policies. 

• Esports & Tournament Support 

• Assist in organizing tournaments, managing brackets, and setting up game lobbies. 

• Support live streaming, event execution, and community engagement. 

• Technical & IT Support 

• Troubleshoot PC, console, and network issues. 

• Ensure software updates, game patches, and security protocols are implemented. 

• Customer Service & Community Engagement 

• Engage with players, teams, and influencers to enhance community participation. 

• Gather customer feedback and provide insights to management. 

• Administration & Reporting 

• Maintain records of revenue, bookings, and customer activity. 

• Manage inventory of snacks, drinks, and gaming peripherals. 

• Coordinate with vendors and suppliers for equipment and maintenance. 

What kind of professional are we looking for?

• Fluent in Arabic and English (spoken and written). 

• 1-2+ years of experience in a UAE gaming facility. 

• Strong knowledge of esports, gaming titles, and event operations. 

• Hands-on experience with PC/console troubleshooting and network setup. 

• Excellent customer service and problem-solving skills. 

• Ability to work in fast-paced environments and handle tournaments. 

• Flexible to work evenings and weekends as required. 

What is important for us in a person?

• Experience in event management, live streaming, or tournament hosting. 

• Familiarity with broadcasting software (OBS, Streamlabs) and gaming peripherals. 

• Prior involvement with esports teams or game publishers.

Why do we enjoy working here?

• Competitive salary with performance-based incentives. 

• Opportunity to work in a dynamic esports' environment. 

• Access to exclusive gaming events and career growth opportunities.